24/7 Service Operations Lead — Incident & SLA Champion

Anson McCade is looking for a confident Shift Lead to manage our 24/7 Service Operations team in Belfast. The role focuses on service delivery, stakeholder communication, and operational stability in a fast-paced environment.

You will act as the primary escalation point for customer issues, oversee incident handling, and lead a team through seamless shift transitions. In this position, you will also have opportunities for growth into senior operational management.

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