Job Description
Airbus Defence & Space is looking for an entry‑level IT Support Engineer to join its Newport site. The role involves responding to customer queries and issues across multiple products, investigating and reproducing reported problems, and working with a team of experienced experts.
Location & Type
Newport, South Wales (hybrid working available subject to company policy). Full‑time, permanent position.
Security Clearance
Must have or be able to obtain a UK Eyes Only SC Security Clearance through the UK Intelligence Community (UKIC) process.
Responsibilities
- Support Airbus Cyber Security’s cryptographic products protecting critically sensitive national and commercial information.
- Support users and maintain equipment on internal and external classified networks.
- Assist in the management of incidents through the process lifecycle.
- Triage faults and reproduce them in a System Reference Model.
- Patch and subsequently test systems to ensure no issues remain.
Qualifications
- Keen to learn and grow in an IT environment.
- Basic knowledge or strong interest in networking, Windows Server, virtualization, cyber security, or IT support.
Benefits
- Competitive salary, annual profit share, contributory pension, share options, and a car leasing scheme.
- Free onsite parking and a season ticket loan.
- Tax‑free technology scheme and discounted shopping.
- 37‑hour week with flexible core hours, up to 2 additional TOIL days per month, and the option to buy/sell holiday.
- Personalised development plan, Airbus Leadership University, and access to over 10,000 e‑learning courses and internal mobility, including international opportunities.
- Wellbeing benefits including 24/7 online GP, mental health support, an employee assistance programme, and discounted family health/dental/eye insurance.
- Cycle‑to‑work scheme.
- Family and caregiving support with enhanced pay for maternity, paternity, adoption, and shared parental leave.
- Inclusive environment with wellbeing rooms, multi‑faith rooms, and employee representative groups covering gender, LGBTQ+, international, generational, disability, cultural diversity, and neurodiversity.
Employment Details
- Company: Airbus Defence and Space Limited
- Employment Type: Permanent
- Experience Level: Professional (entry‑level)
- Job Family: Cyber Security
- Salary: GBP30,000–40,000 per year
EEO Statement
Airbus is committed to diversity and equal opportunities. We welcome applications from all backgrounds, including age, gender, disability, sexual orientation, and religious belief. No monetary exchange is required for the recruitment process; any attempt should be reported to emsom@airbus.com.
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