IT Service Manager — ITIL & ServiceNow Leader (Hybrid)

Salt Digital Recruitment is seeking an experienced IT Service Manager for a permanent position in Birmingham. The successful candidate will manage end-to-end IT services within a public sector organization, implementing ITIL best practices to ensure high performance across several platforms.

Essential skills include strong ITIL and Service Now expertise, managing SLAs, and excellent communication skills. This role collaborates with multiple suppliers to drive service improvement and requires a background in service management.

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