Tenant Arrears Officer

Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so.

Responsibilities

• Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable.
• Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure.
• Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements.
• Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies.
• Improve income recovery through early engagement, tracing tools, legal action and external partners.
• Reduce debt created at tenancy end by working proactively with Housing teams.
• Produce high-quality reporting for senior leaders and the Executive Board.
• Identify risks, gaps and opportunities to strengthen the former tenant arrears process.

Skills and experience

• Experience of success working in an income collection environment.
• Experience using housing management and income collection systems.
• Experience producing reports for a range of stakeholders.
• Ability to build strong relationships, influence effectively and communicate clearly.
• Ability to interpret and apply policies and procedures in real operational contexts.
• Strong analytical skills, including creating and verifying reporting and monitoring tools.
• Proven ability to design new processes that deliver measurable improvements.

20.06 ph PAYE or 26.51 ph Umbrella

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