Credit Control Officer
Full Time | Permanent
We are recruiting for an experienced Credit Control Officer to join a growing financial services organisation. This is an excellent opportunity for a proactive and organised individual to take ownership of arrears management, collections activity, and debt recovery processes within a supportive and professional environment.
The successful candidate will play a key role in reducing delinquency, improving collections performance, and maintaining the quality of the loan portfolio, whilst ensuring customers are treated fairly and in line with regulatory standards.
Key Responsibilities
- Manage accounts in arrears from initial contact through to resolution
- Carry out proactive outbound collections activity via telephone, email, and written communication
- Negotiate repayment arrangements and support customers in finding sustainable solutions
- Monitor and manage overdue accounts, ensuring timely follow-up on outstanding balances
- Analyse debtor and collections reports to identify trends and escalate concerns where required
- Maintain accurate records of all customer interactions and payment activity using internal systems
- Reconcile accounts and process incoming payments across multiple channels
- Work closely with internal departments to resolve account discrepancies and queries
- Support continuous improvement initiatives across credit control and collections processes
- Produce performance and collections‑related reporting as required
Requirements
- Previous experience within credit control, collections, recoveries, or arrears management
- Experience within financial services, banking, lending, or a regulated environment would be advantageous
- Strong analytical skills with the ability to interpret financial information accurately
- Confident using Microsoft 365, including Excel, along with CRM or financial systems
- Excellent communication and negotiation skills with a professional and customer‑focused approach
- Highly organised with strong attention to detail and accuracy
- Ability to work independently and manage workload effectively
What’s on Offer
- Permanent full‑time opportunity
- Supportive and collaborative working environment
- Opportunity to develop within a growing finance function
- Employee benefits package
- Ongoing training and career development opportunities
If you are an experienced credit control or collections professional looking for your next opportunity within a professional financial services environment, we would love to hear from you.
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