Customer Service Representative (Mandarin speaking, 20k-23k, Financial Services, London)

We have a fantastic opportunity for a Customer Service Representative role for a Financial Services company in London. Our client is an award-winning broker that specialises in online foreign exchange and CFD trading.

Responsibilities

Provide critical customer support by offering bilingual assistance to clients, ensuring their satisfaction with professional service via online communication channels.

Requirements

• Proficiency in English and either Mandarin, Cantonese, or a European language (essential)
• The ability to deliver professional service using online communication channels
• Excellent verbal and written communication abilities
• Willingness to invest in long-term career development and professional development
• Problem‑solving and critical‑thinking abilities
• Ability to work under pressure
• Eager to learn about the financial markets, CFD sector, and trading platform
• Collaborative work style and open-mindedness

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