Overview
Technical License Administrator role located in Huntingdon, UK. The Licencing Manager will perform system checks, manage access to vendor portals, carry out audits, and support IT engineers in providing licences on the appropriate domain to ensure operational output is not interrupted.
Responsibilities
- Provide Technical License Management Support: experience with Vendor Licensing models, application of licenses to IT systems, and import/export procedures between disconnected IT systems.
- Utilise Service Tooling (e.g., ServiceDesk+, End Point Central, OpMan, ADMan) to identify under- or over-usage of applications and translate this into renewal requirements at renewal points.
- Audit information databases, particularly using Excel.
- Understand license models and how they operate in different environments; apply new licenses at renewal points to maintain service continuity.
- Maintain good relationships with internal and external stakeholders; communicate effectively.
- Produce and update technical documentation to a high standard.
- Knowledge of SD+ helpdesk-based ticketing system.
- ITIL Foundation (ITIL 3 or ITIL 4) or above.
Key Duties
- SD+ Ticket resolutions: Utilize technical expertise to ensure licensing requests raised on SD+ are closed to the satisfaction of the originator.
- Maintenance: Complete and record periodic maintenance of the system using Periodic Preventative Maintenance (PPM).
- Documentation: Maintain and create documentation of system configuration changes and record work in SD+.
Key Competencies
- Communications: Verbal and written, including technical documentation.
- Collaboration: Work with other subject matter experts, users, and resolver groups to ensure efficiency.
- Adaptability and flexibility: Able to change focus under changing situations.
- Technical expertise: Ability to troubleshoot and rectify a variety of issues.
- Attention to detail: High accuracy in written work and tasks.
- Customer service excellence.
- Teamwork: Build effective internal and external relationships.
Qualifications
- Experience with vendor licensing models and license management within IT systems.
- Strong knowledge of service tooling (ServiceDesk+, End Point Central, OpMan, ADMan, etc.).
- Experience with license renewal planning and renewal point calculations.
- Experience auditing databases and data analysis (e.g., Excel).
- Understanding of license models across different environments.
- Ability to apply new licenses at renewal points without impacting service.
- Excellent stakeholder engagement and communication skills.
- Proven ability to produce and maintain technical documentation to a high standard.
- ITIL Foundation or above.
EEO and notice: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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