Field Engineer- Exeter

Job Title: Field Engineer

Department: Operations

Location: Exeter, UK (Field Based)

Contract: Permanent, 37.5 hours per week

Compensation: £32,000 – £34,000 per year

Key Duties

• Installation and commissioning of battery‑operated security solutions.
• Communicate effectively with site managers and DeterTech ARC to ensure information flow.
• Maintain deployed solutions through battery maintenance, camera reconfiguration, cleaning and servicing.
• Minimise false triggers during installation and maintenance.
• Prepare and load all equipment, parts and spares into the business vehicle before each appointment.
• Deploy, position and secure equipment on site; fit, display and remove company signage.
• Conduct quality checks after repairs and maintenance to meet safety and performance standards.
• Respond promptly to customer inquiries and service requests regarding equipment issues.
• Remove off‑hire equipment and safely pack it into the company vehicle.
• Train customers and end‑users on proper operation, maintenance and safety protocols.
• Deliver workshops and training sessions to enhance customer knowledge.
• Analyse complex technical issues and propose effective solutions to restore functionality.
• Collaborate with engineering and design teams to address recurring problems and improve equipment design.
• Maintain a professional and courteous demeanor while interacting with clients.

Professional Experience and Qualifications

• 3+ years of hands‑on experience as a field engineer or in a similar role.
• Experience in telecoms, satellite, electronics, gas and electrics or a relevant engineering background.
• Full UK driving licence.
• CSCS training and H&S training desirable.
• Knowledge of wiring, electronics, soldering and experience in alarm installations desirable but not essential.

Personal Attributes

• Independent decision‑maker on site.
• Comfortable with lone‑working environments.
• Able to use a work iPad for job recording and comments.
• Physically capable of daily activity.
• Strong problem‑solving and solution‑oriented mindset.
• Excellent communication and interpersonal skills.
• Customer‑focused attitude with commitment to high‑quality service.
• Detail‑oriented approach to diagnosing and resolving technical issues.
• Adaptability to diverse and changing environments.
• Ability to work independently and as part of a team.
• Strong organisational skills to manage tasks and assignments effectively.
• Patience and empathy when interacting with customers.

Benefits

• 25+ days of holiday
• Healthcare scheme
• 4% employer pension contribution
• Employee Assistance Programme
• Life Cover 3x salary
• SmartWater Product Pack
• Wider Benefits Portal
• Buy Holiday Scheme
• Employee Recognition Programme
• Flexible working
• Company van for business use
• Fuel Card
• Monday to Friday working

We are committed to an inclusive recruitment process. If you require reasonable adjustments at any stage, please let us know and we will support you.

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