Aftersales Manager – Ducati & Three10 Automotive

About Us

As part of a team of approximately 700 colleagues at the Vindis Group, you will contribute to a business that places customer excellence, operational standards and employee development at the heart of its strategy. We are proud of our heritage and ambitious about our future; our continued success is built upon a High Performance Culture that values professionalism, accountability and collaboration.

How we support our #Exceptional People:

• Drive Our Brand – Enjoy our Employee Car Scheme after a qualifying period, with no deposit required. Experience the joy of driving our brand products at remarkable prices.
• Celebrate You – Take your birthday off with Paid Birthday Leave – On us!
• Family First – Benefit from our Family Friendly policies, including enhanced Maternity and Paternity packages.
• Stay Healthy – Our enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
• Wellbeing At Your Fingertips – Access to our 24/7 Employee Assistance Programme, for quick and easy Online GP services, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
• Peace Of Mind – Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
• Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases. Drive with confidence and savings!
• Grow our Team – Earn a financial reward if you successfully refer a friend.
• Develop with Vindis – Access to vast training resources, including: access to the Volkswagen Group UK National Learning Centre and Brand Accreditation Pathways.
• Performance Recognition – We provide a competitive bonus scheme, including uncapped earnings.

About the Role

As an Aftersales Manager you will be an integral member and leader within the Aftersales Team. Your key responsibilities will include:

• Managing and supporting a small team of technicians to consistently achieve their individual targets, whilst maintaining quality of work.
• Being integral in championing and maintaining a culture of customer service excellence.
• Managing and assisting aftersales advisors with cross functional tasks; including customer interactions, front of house responsibilities, and within the parts department.
• Positively impact and contribute to the performance of the aftersales department, through identifying opportunities to increase profitability and exceed objectives.

Essential Criteria

• Previous experience in a similar role (e.g. aftersales manager, service manager, front of house manager etc.)
• Excellent communication skills and the ability to effectively build relationships
• Demonstrable success in achieving team and departmental targets
• Strong organisational skills
• Full UK driving licence

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