Technical Account Manager

What you’ll be doing

The Technical Account Manager provides a point of ownership for technical aspects of the client’s service, once engaged. You’ll provide the technical knowledge and insight to resolve performance and capacity issues as well as work with the client to create a roadmap that ensures the client gains value from the solutions provided.

Additional responsibilities

• Developing and owning the customer’s technical roadmap and aligning it to customer goals
• Exploring opportunities for innovation and optimisation within existing customer contracts
• Chairing technical platform reviews and owning technical roadmaps
• Identifying trends and preventing issues by being proactive
• Acting as a technical liaison between customers, service engineering teams and support
• Ensuring that all communication, interactions, assignments, details and actions are clear, effective and timely

What we want to hear from you

• Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions, backups, and disaster recovery
• Have a solid understanding of networking/connectivity, virtualisation, Windows and storage solutions
• Have a good understanding of cybersecurity professional services and strategic planning best practices
• Have exceptional analytical and problem‑solving skills, with the ability to identify optimisation opportunities
• Have excellent communication and presentation skills, capable of translating technical concepts for non‑technical stakeholders
• Have strong project management abilities, ideally with knowledge of ITIL best practices

What’s in it for me

• ompetitive package

Who you’ll be doing it for

Iomart is the UK’s leading secure cloud managed services provider. We are passionate about delivering hybrid cloud, data protection, cybersecurity and secure connectivity to over 9,000 organisations in the UK and globally.

• We have over 25 years of expertise in data centre and cloud services
• Over 600 skilled professionals and turnover over £143m
• Our HQ is in Glasgow with offices across the UK
• We provide critical services across all public and private sectors

Equal opportunities

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

#J-18808-Ljbffr…