Strategy and Operations Manager (FMCG)

Role:

Strategy and Operations Manager (FMCG)

Project Context

You will work within a merchant operations function, reporting into a senior operations lead, to support and scale merchant‑facing products and partnerships. The objective of the project is to improve merchant experience and unlock new value through operational excellence, data‑driven insights, and cross‑functional delivery.

Responsibilities:

• Manage merchant products and service partnerships from concept through to scaled playbooks
• Own and progress strategic partnerships, including go‑to‑market planning and pipeline follow‑ups
• Identify and resolve friction points in the merchant journey, including operational and service issues
• Work cross‑functionally with product, legal, marketing, sales, and operations teams to deliver improvements

Requirements

• 3–5 years’ experience in strategy, operations, or consulting roles
• Background in fast‑paced tech, marketplace, or FMCG environments
• Strong ownership mindset with experience optimising complex operational processes
• Solid analytical capability, including spreadsheet modelling and comfort working with data

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