Tenancy Officer

Tenancy Officer – Islington

Full Time, Temporary Ongoing

Overview

An experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment.

Responsibilities

• Deliver an effective neighbourhood and tenancy management service.
• Carry out tenancy visits and tenancy audits to ensure compliance and tenancy sustainment.
• Investigate and manage anti social behaviour cases from initial report through to resolution.
• Work closely with residents, partner agencies, and support services to resolve tenancy related issues.
• Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures.
• Identify safeguarding concerns and make appropriate referrals where required.
• Deliver a visible and responsive housing management service focused on excellent customer care.

Candidate

• Previous experience working as a Tenancy Officer or Housing Officer within a Housing Association or Local Authority setting, with strong experience managing ASB cases.
• Proven experience managing anti social behaviour and tenancy breaches.
• Strong knowledge of housing management and tenancy legislation.
• Experience carrying out tenancy visits and resident engagement.
• Excellent communication and conflict resolution skills.
• Full UK driving licence and access to a vehicle, essential for managing the patch.

Contract

3 Month Contract, Full Time.

Pay

£27.07 per hour LTD company rate. The PAYE equivalent is £23.08 per hour, inclusive of holiday.

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