Information Advice & Guidance Officer. Job in Sandwell LilyLifestyle Jobs

Information Guidance Advisor

Location: SandwellHours: 37.5 hours per week Monday‑Friday 9‑5pmSalary: £24,784.50Contract type: Permanent

Main duties and responsibilities

• Undertake risk assessments at initial contact, identify immediate needs and address immediate safety issues including impact on children using judgement and expertise.
• Provide advice and guidance on the dynamics of domestic abuse, impact, accessing help and support, safety planning, safeguarding legal options, and information as well as providing self‑reflective resources as appropriate.
• Develop specialist knowledge to respond to victims with additional barriers such as people with disabilities, no recourse to public funds, honour‑based violence and abuse, forced marriage, exploitation, visa limitations.
• Liaise daily with key partnerships such as the Multi Agency Safeguarding Hub (MASH) and police to ensure appropriate referrals for advice and/or support.
• Provide advice and support to professionals and liaise with other agencies on behalf of victims and survivors to ensure they receive the support and resources they need, when necessary.
• Check refuge availability across the region and make direct referrals to refuge and other accommodation where appropriate to increase safety and minimise homelessness.
• Support colleagues to deliver presentations and talks to help promote the organisation’s services and raise awareness about domestic violence and abuse, as required by your line manager.

Person Specification

• Educated to minimum Level 3 or equivalent. May consider Level 2 if matched with a good level of experience in health and social care, administration or similar. GCSEs English and Mathematics – Grade C or above.
• Experience working within a needs‑led service providing information and advice to vulnerable people, such as victims of domestic abuse/sexual violence.
• Experience of data inputting, analysis and monitoring large amounts of data, ensuring that records are accurate and up to date.
• Knowledge of the Violence Against Women and Girls Strategy and the gendered nature of abuse.
• Understanding of relevant legislation, government policy and good practice requirements, particularly in safeguarding children and adults, homelessness, immigration and cultural diversity.
• Knowledge of the Violence Against Women and Girls Strategy and the gendered nature of abuse.

The Red Snapper Recruitment Group is an equal opportunities employer.

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