Sales Executive (Part-time)

Requirements

• We’re looking for someone confident, empathetic, and persuasive with strong sales skills
• This role is ideal for someone who loves a good conversation and thrives on building rapport
• Strong communication skills: Clear, engaging and empathetic communicator
• Sales confidence: Ability to overcome objections and close deals with authenticity
• Organisation: Effective time management and attention to detail in tracking conversations
• Creativity: Willingness to test new approaches and share ideas
• Tech comfort: Experience using CRM tools (training provided on Zendesk and Dixa)

What the job involves

• As a Sales Executive operating in the Restarts function, you’ll play a key role in reconnecting with our past customers, and inspiring them to rediscover the delight of Freddie’s Flowers
• This is a customer-facing, relationship-driven role where your goal is to understand each customer’s experience and persuade them to give us another try
• Reconnect with lapsed customers via phone and email
• Build genuine rapport and actively listen to customers’ experiences
• Handle objections positively and persuasively encourage reactivation
• Record sales and customer information accurately in our CRM system
• Resolve past issues and find creative solutions that restore customer confidence
• Follow up with customers post-sale to confirm details and ensure satisfaction
• Work towards and exceed individual and team KPIs, contributing to overall sales performance and business growth

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