Enterprise Account Executive
Salary: up to £40,000 + OTE
Location: Stockwell, Central London – Hybrid (London office 1 day per month)
Purpose of Role
We have a fantastic opportunity for an experienced Account Executive to join our Enterprise Partnerships team. Reporting to the Head of Enterprise Partnerships you will play a critical role in supporting the growth and success of LDN’s Enterprise partnerships, with a primary focus on account nurturing, expansion and multi-product adoption. You will support customers acquired through Enterprise and channel‑partner route, most commonly via LDN’s Sustainability Academy model to ensure strong customer experience, effective learner outcomes and the identification of further commercial opportunity.
Key Responsibilities
Account support & expansion
- Support a portfolio of Enterprise and Enterprise‑adjacent customers to drive account expansion, cross‑sell and multi‑product adoption
- Work alongside Enterprise Partnership Managers to mature customer relationships beyond single‑programme engagement
- Identify opportunities to introduce additional LDN programmes and Apprenticeship Units based on customer needs
- Manage and close ad‑hoc enrolments and incremental opportunities, enabling EPMs to focus on larger cohort deployments
Customer Success & relationship management
- Act as a consistent point of contact for supported accounts, ensuring high standards of communication and responsiveness
- Support effective organisational onboarding in partnership with Delivery teams
- Help ensure strong learner starts and joined‑up engagement between learners, managers, coaches and customer stakeholders
- Monitor customer sentiment and proactively address risks and issues
Channel Partnership enablement
- Support customers acquired through channel partnerships, adapting engagement based on customer size and opportunity
- Help shape simpler engagement pathways for non‑Enterprise customers secured via channels
- Work collaboratively across teams to ensure clear ownership and handover
Commercial contribution & opportunity development
- Deliver against an annual sales target of c. £500k, primarily through account expansion
- Support opportunity development including discovery, proposal input and stakeholder engagement
- Support selected Enterprise new‑business opportunities to build experience of complex deals
- Maintain accurate pipeline and forecasting discipline in Salesforce
Operational excellence
- Maintain disciplined CRM hygiene and accurate record‑keeping
- Support compliance, quality and contractual processes
- Contribute to Enterprise team cadence, learning and best practice sharing
Indicative KPIs
- Expansion and cross‑sell revenue delivered against target
- Number of accounts supported with multi‑product adoption
- Customer engagement and retention indicators
- Accuracy and health of expansion pipeline
Skills & Experience
Essential
- Experience in apprenticeship sales or B2B sales
- Strong relationship building and communication skills
- High levels of organisation, attention to detail and pipeline discipline
- Ability to deliver professional and effective customer meetings
- Customer‑centric with strong commercial judgement
- Organised, disciplined and detail‑oriented
- Collaborative and development‑minded
- Demonstrates commitment to our values and expected behaviours
Desirable
- Knowledge of apprenticeship funding
- Experience of working with multiple stakeholders in complex environments
Progression Opportunities
- Enterprise or Corporate Partnership Manager roles, Customer Success roles, or broader strategic partnership positions
- Progression is based on consistent commercial contribution, strong account execution and demonstration of LDN values
Benefits
- 25 days holiday plus bank holidays
- Extra day of holiday for every year of service up to 3 years
- Home working/flexible working (you will be expected to come into the office at least once a month)
- Receive a company Apple MacBook
- Workplace pension with 4% employer’s contribution
- Buy holiday entitlement
- Discretionary company wellbeing days
- Head Office near Vauxhall/Stockwell with free tea and coffee
- Quarterly prizes for top performers in the business
- Regular social events, including Summer and Christmas parties
In addition to these great benefits, we also provide you with ongoing training/development and as a growing business, the opportunity for career progression.
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
We value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants.
If you’re ready to make a meaningful impact and join a growing organisation, we’d love to hear from you.
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