£(phone number removed) FTE – open to part-time or full‑time. Office‑based position.
Are you a qualified counsellor looking for a company that will invest in your development and career progression?
Portfolio are proud to be representing our client – a trusted health and wellbeing network that has made a positive difference in over 15 million lives – and are inviting applications for an Helpline Counsellor.
This is a great opportunity to join the industry‑leading EAP and OH provider, named as a Sunday Times ‘Best Places to Work’ organisation, as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on a 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling for clients, with hours counted towards BACP accreditation.
Day‑to‑Day Responsibilities
- Providing an efficient and effective telephone counselling service to all callers.
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
- Providing ‘in‑the‑moment’ support to callers, adopting a solution‑focused approach and achieving a one‑call resolution.
Essential Skills and Competencies
- Minimum Diploma Level 4 in Counselling and a minimum of 150 counselling hours.
- 12 months of post‑qualification experience.
- Registered member of the BACP or equivalent (or COP booked).
- Relevant telephone experience.
Benefits
- 25 days’ holiday, plus bank holidays.
- Day off on your birthday.
- Cash plan for you (and your children, if any).
- Holiday entitlement increases after 2‑and 5‑years’ service.
- Contractual sick pay.
- Private medical insurance after 5 years’ service.
- Pension plan and life insurance.
- Pension plan contributions increase after 5‑ and 7‑years’ service.
- Holiday season bonus after 3 years’ service.
- Profit share scheme.
- Season ticket loan scheme.
- Cycle to work scheme.
- Access to an employee assistance programme.
- Company incentives, access to discount schemes.
- Social sessions on the last Friday of the month with free food and drink.
- Free 24/7 onsite gym.
- Paid membership to the BACP upon successful completion of probationary period (or equivalent accrediting body).
- Support with revalidation and CPD.
- Funding support for training and development.
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INDFIR
The Portfolio Group are acting on behalf of our client in recruiting for this position.
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