Overview
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: Senior Account Manager Location: London, UK
Responsibilities
- Strategic Account Leadership
- Own and manage a high-value strategic QSR account, ensuring long-term partnership success
- Develop and execute account strategies aligned with customer business goals
- Serve as the primary senior point of contact, building trusted executive-level relationships
- Revenue Growth & Business Development
- Drive revenue expansion through upselling, cross-selling, and new solution adoption
- Identify growth opportunities and lead commercial negotiations and contract renewals
- Maintain accurate forecasting and pipeline management
- Customer Relationship Management
- Build strong relationships across multiple stakeholders, including C-level executives
- Ensure high customer satisfaction, retention, and advocacy
- Proactively manage risks, escalations, and complex stakeholder dynamics
- Cross-Functional Collaboration
- Partner with internal teams (Customer Operational Leads, Support, Operations) to deliver integrated solutions
- Advocate for customer needs internally to influence product roadmap and service delivery
- Lead account governance, including regular business reviews and performance tracking
- Industry & Market Expertise
- Leverage deep understanding of the QSR ecosystem, including digital transformation, POS, payments, and customer experience trends
- Provide insights and strategic guidance to customers based on market trends
Qualifications & Experience
- Minimum 10 years of experience in account management, key account management, or enterprise sales
- Proven experience managing large, complex, multi-stakeholder accounts
- Strong background in QSR hospitality or adjacent industries
- Demonstrated success in driving revenue growth and managing P&L responsibility
- Experience working with enterprise-level clients and long sales cycles
Skills & Competencies
- Exceptional relationship-building and stakeholder management skills
- Strong strategic thinking and problem-solving ability
- Excellent negotiation and commercial acumen
- Ability to manage complex projects and competing priorities
- Outstanding communication and presentation skills
Education
- Bachelor’s degree required; MBA or equivalent preferred
- Proficiency in French, Spanish, or German preferred
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
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