Residence Supervisor, Birmingham
Salary: £28,500 plus 10% bonus subject to KPI’sContract: Permanent, 42.5 hours per weekWorking Pattern: Our Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student’s next‑level apartment design offers a variety of studios to suit our students’ lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support with the day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.
Responsibilities
- Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
- Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
- Create an atmosphere centred on delivering first‑class service.
- Maintain strong knowledge of company products and services, offering support and information to team members.
- Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
- Connect with customers and develop strong relationships to encourage a strong Vita Student community.
- Audit and oversee operational practices and make suggestions for improvements to the management team.
- Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.
Professional Experience
- An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
- Experience in a supervisory or team‑lead role, supporting, mentoring, guiding and coordinating colleagues.
- Hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Technological proficiency using a variety of software and systems to support operations.
Personal Characteristics
- Strong team player with a passion for working with people and customers.
- Excellent communication and problem‑solving skills.
- High personal standards and attention to detail.
- Highly self‑motivated and flexible.
Why Work for Us
- Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
- Perkbox – Access to a Perkbox account for lifestyle perks such as cinema tickets, supermarket savings, discounted days out, daily coffee or a summer holiday.
- Royal London Pension – Vita Group contributes 3% of salary to your pension pot and 5% employee contribution to the pension.
- Parties & Events – Company‑hosted parties and events each year to reward high performance.
- Recognition Programmes – Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries, etc.
- Career Development – Induction and learning & development programme, including Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance – Confidential service offering support for personal or work‑related well‑being issues.
Important
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. If you require sponsorship, we will not be able to progress your application further.
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