Claims Manager – Bristol (Full Time)
(Award‑winning firm – Competitive Salary)
Role Overview
A senior leadership opportunity within an award‑winning organisation, overseeing a high‑performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Specialists.
You will play a pivotal role in shaping team capability, strengthening insurer relationships and ensuring the delivery of a market‑leading delegated authority claims service. The position is based in Bristol.
Key Responsibilities
- Strategic team leadership – driving performance, capability and engagement across a multi‑level claims team.
- Client relationship ownership – acting as a senior point of contact for insurer partners, ensuring a collaborative and solutions‑focused approach.
- Operational excellence – ensuring consistent compliance with SLAs, KPIs and delegated authority frameworks.
- Technical governance – overseeing file quality, technical accuracy and adherence to best practice.
- Management information oversight – ensuring the integrity of MI and reporting across the account, including liaison with internal administration teams.
- Capability development – delivering technical training, coaching and mentoring to enhance expertise across the department.
- Risk and trend analysis – identifying emerging issues and escalating insights to senior leadership and insurer clients.
- Stakeholder engagement – preparing for and chairing key meetings, representing the claims function with professionalism and authority.
- Continuous improvement – evaluating and enhancing processes, procedures and operational workflows.
Experience & Expertise
- Extensive technical claims experience, ideally within professional indemnity or complex commercial lines.
- Strong understanding of relevant legislation, policy wordings and claims methodologies.
- Proven leadership experience, with the ability to inspire, develop and manage a multi‑disciplinary team.
- Demonstrated success in building and maintaining insurer and stakeholder relationships.
- Commercially astute, with the ability to balance technical rigour with operational efficiency.
- A collaborative, inclusive leadership style aligned with a high‑performance culture.
Why This Role Stands Out
Join an award‑winning, nationally recognised firm with a strong reputation in insurance and claims.
Lead a growing team with genuine influence over culture, performance and future strategy.
Benefit from a competitive salary and a comprehensive benefits package supporting wellbeing, flexibility and professional development.
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