COMMERCIAL OPERATIONS MANAGER
Location: Stark’s Park, Kirkcaldy
Salary: £32,000 per annum
Raith Rovers FC is hiring a hands-on Commercial Operations Manager to run day-to-day club operations across hospitality, kiosks, retail and matchday delivery.
This role is about making everything work smoothly and to a high standard – planning, staffing, stock, suppliers, and on-the-day execution – alongside supporting sponsorship renewals and partner relationships.
What you’ll own
- Matchday and event operations: End-to-end planning and delivery for hospitality, kiosks and retail; run sheets, staffing rotas, briefings, set-up/close-down, incident resolution.
- Kiosk operations: Staffing, training, stock control, cash/PDQ reconciliation, product mix, pricing and presentation standards across all units.
- Hospitality operations: Liaison with catering partners, table plans and numbers, service standards, room readiness, customer feedback and continuous improvement.
- Retail operations: Daily shop and online processes, merchandising, stock levels, click-and-collect/matchday trading, store standards.
- Sponsor and partner delivery: Ensure contracted benefits are fulfilled (tickets, boards, hospitality), coordinate matchday requirements, be the day-to-day contact, and support renewals.
- Reporting and controls: Sales and stock reporting, basic P&L inputs, supplier coordination, and process improvements that lift service and profitability.
- Commercial activity: Support sponsorship sales, simple campaigns and upsell of matchday inventory (e.g., hospitality tables, programme ads) in line with club priorities.
About you
· Organised, proactive operator who enjoys making plans real on the ground.
· Experience running hospitality, events, retail or venue operations with rotas, stock and suppliers.
· Calm under pressure, confident leading shifts and teams on busy matchdays.
· Strong communicator with excellent attention to detail and follow-through.
· Comfortable having sales-focused conversations and managing relationships.
· Flexible to work matchdays, evenings and club events. Football experience a plus but not essential.
· Based within a practical commuting distance of Stark’s Park and able to attend at short notice for operational needs.
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