Salary: £30,011 plus tronc
Holiday: 28 days, enhanced after 5 years of service.
Benefits
- Free meals on duty
- Uniform offered and dry cleaned
- Discounted employee friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme
- UK attraction Entertainments
- Taste card
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora star employee recognition
- Long service recognition award
What you will do
- Offer high quality professional treatments in a serene and relaxing environment.
- Effectively pass on product and service knowledge to all therapists.
- Ensure exceptional customer service, always considering the wellness needs and concerns of our guests.
- Develop, train and coach therapists to maintain our exceptionally high standards.
- Assist Spa Manager with monitoring stock levels, ordering products, conducting trade tests and interviewing potential therapists.
- Pay attention to budgets and targets to ensure spa’s profitability.
- Promote spa products and services with complete knowledge and understanding.
- Cover reception shifts when required.
More about you
- Providing a high-quality service comes naturally to you.
- Excellent supervisorial, communication and interpersonal skills.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- Experience in a similar role within a 5-star hotel is a significant advantage.
- A recognized beauty qualification, level 3 Beauty or equivalent.
- Massage qualification is a must.
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