Receptionist/Office Administrator

About the role

Washwood Heath Multi Academy Trust has appointed Brownmead Primary Academy to offer a Receptionist/Office Administrator role – responsible for reception, administration and secretarial support within the busy school office.

Key responsibilities

• Provide reception support and manage front‑desk communications with parents, pupils, visitors and staff.
• Maintain accurate records, file documents and organise correspondence.
• Assist the Head of Academy and Senior Leadership Team with day‑to‑day administrative tasks.
• Support safeguarding duties, including completing enhanced DBS checks and complying with the Keeping Children Safe in Education policies.
• Contribute to a safe and inclusive school environment and support well‑being initiatives.

Ideal candidate

• Excellent communication skills – written and verbal.
• Remains calm and positive under pressure.
• Can work independently and as part of a team, with minimal supervision.
• Proactive and reliable, using initiative to support senior leaders.

What we offer

• A collaborative and inclusive culture with opportunities to upskill.
• Structured CPD via the National College online platform and apprenticeship opportunities.
• Career pathways and performance processes to help you plan and achieve goals.
• Well‑being support including paid/unpaid leave, a Wellbeing Champion, EAP and a wellbeing app.
• Generous pension scheme (Local Government Pension Scheme) and a comprehensive rewards package.
• Access to trust‑wide collaborative groups such as EDI and well‑being working groups.
• Generous annual leave, starting at 30 days pro‑rata, rising to 35 days after 10 years of service.

Requirements

• Essential: fluent spoken English and a valid driving licence or non‑driving suitable first aid at the time of hire.
• Essential: willingness to obtain an enhanced DBS check.
• Desirable: experience in a school administration setting.

Equal Opportunities

We are a Disability Confident Committed Employer. We provide a recruitment process that is inclusive and accessible, offer interview opportunities to disabled applicants, and supply reasonable adjustments. We support staff with existing disabilities or long‑term health conditions.

Legal

This position is exempt from the Rehabilitation of Offenders Act 1974 and the Immigration Act 2016 requires fluent spoken English. An enhanced DBS check is compulsory for all successful candidates.

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