Business Area: Nespresso Retail
Location: Fenwick, Newcastle
Salary: £32,243 per annum
Employment type: 12 month fixed-term contract (FTC), full-time opportunity with potential extension.
Benefits
- Up to 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of capsules
- 25 days holiday entitlement with bank holidays on top
We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick, Newcastle location.
Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. We are a B Corp certified company, committed to Reducing, Reusing, and Recycling, making coffee a force for good.
Your impact
Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Key Responsibilities
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Your ingredients for success
To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.
Key attributes
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
Equal Opportunities and Accessibility
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
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