Customer Service Representative

Overview

Job Title: Customer Service Representative

Location: Northampton

Salary: £27,000 – £30,000 (depending on experience)

Start Date: ASAP

Contract Type: Permanent

Schedule: Monday – Friday, 8:00 – 17:00

Responsibilities

• Respond to customer inquiries via email, phone, and live chat.
• Provide accurate quotes and resolve queries efficiently.
• Monitor and manage backorders, keeping clients informed of progress.
• Assist the Key Account Manager with tasks to ensure outstanding client care.
• Maintain clear and professional communication with clients and internal teams.

Requirements

• Previous experience in a customer service or client support role.
• Strong communication skills (written and verbal).
• Ability to manage multiple tasks and prioritize effectively.
• Competent in using email and live chat platforms; experience with CRM systems is advantageous.
• A positive, solution-oriented attitude with attention to detail.

Benefits

• Competitive salary of up to £30,000.
• Inclusion in the company-wide profit-sharing bonus scheme.
• Full-time, office-based role.
• Opportunity to work in a collaborative team environment.

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