Customer Service Assistant

Location: JR UK (Enniskillen branch)

Client / Employer: Progressive Building Society

Listing type: Basic

About the Role

Due to our continued growth, we have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant in our busy Enniskillen branch team. Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers.

Key responsibilities include:

• Ensure that the branch and till are opened on time and ready to serve customers at opening.
• Accurately complete cash receipts and withdrawals.
• Guide customers on our range of savings accounts, ensuring all features and benefits are adequately explained.
• Open accounts accurately with minimal errors and seek support from colleagues when required.
• Communicate effectively face‑to‑face, digitally, and by telephone with customers, head office departments, and other stakeholders to gather and explain appropriate information.
• Supervise use of the till, ensuring all cash is appropriately managed and banking is completed in line with cash‑handling procedures.
• Supervise production of letters to customers where required (e.g., return of passbooks, issue of receipts).
• Scan all end‑of‑day documents accurately.
• Identify vulnerable customers and ensure they receive adequate support, seeking assistance from the manager or colleagues when necessary.

Required Criteria

• Six GCSE passes (or equivalent) at Grade C or above, including English and Maths.
• At least two continuous years of work experience in a customer‑facing role.
• Ability to provide high levels of customer service, demonstrating excellent listening and communication skills and the ability to build rapport with members.
• Good Microsoft Office skills and the ability to multitask, navigating different systems and processing information while supporting members.
• Demonstrates a “willing to learn” attitude, takes on board feedback, and displays a positive demeanor with an eagerness to help members.

Desired Criteria

• A minimum of 12 months of experience working within a bank or building society branch environment.

Skills Needed

• Answering customer questions.
• Establishing rapport with clients.
• Using positive language.
• Data entry and basic computer skills.
• Identifying and anticipating customer needs.

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