This role is for a Customer Service Coordinator based in Mitcham, London. The position offers a salary range of £25,000 to £30,000 per annum, with benefits and opportunities for career development.
Our fast‑paced service business is growing and we are looking for two highly organised professionals to join our busy office team in South London. The successful candidates will be confident on the phone, commercially aware, and comfortable making outbound calls to build relationships, source solutions, and help maximise business opportunities. Full training will be provided, along with genuine long‑term career development opportunities.
Key Responsibilities
- Handle inbound customer enquiries via phone and email
- Provide outstanding customer service throughout the enquiry and booking process
- Make outbound calls to suppliers, partners, and customers where required
- Coordinate services and bookings using the company CRM system
- Process customer payments accurately
- Build relationships with external suppliers and service providers
- Assist customers in finding suitable solutions for their requirements
- Work closely with the wider operations team to ensure smooth service delivery
- Maintain accurate records and update internal systems
- Support the business in identifying opportunities to improve customer experience and service efficiency
Skills & Experience
- Previous experience within a customer service, sales support, telesales or office‑based coordination role
- Comfortable handling a high volume of phone‑based enquiries
- Confident communicator with an excellent telephone manner
- Highly organised with strong attention to detail
- Able to work effectively within a fast‑paced environment
- Commercially aware and confident building relationships over the phone
- Strong written communication and email skills
- Competent IT and administration skills
- Previous experience using CRM or booking systems would be advantageous but is not essential
If you enjoy working in a fast‑moving environment where no two days are the same and take pride in delivering exceptional customer service, we’d love to hear from you. Apply now!
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