Client Details
Michael Page has partnered with a reputable automotive business in Leeds to recruit for a Permanent Contact Centre Advisor to start ASAP due to expansion.
Description
As a Contact Centre Advisor you will be working in the insurance department, working closely with customers who need to make a claim on their policy. You will gather all required details and support evidence, handling the claim from the initial enquiry to settlement. The role involves handling a range of queries, working closely with third parties and providers to reach a quick resolution, and ensuring targets and service level agreements are met. Main communication with customers will be over the telephone, covering inbound and outbound calls, and managing a busy inbox, responding to any emails coming into the business.
Profile
- Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
- Able to work under pressure in a fast‑paced volume environment
- Excellent communication skills and a confident telephone manner
- Passionate about helping customers and delivering the best service
- An excellent team player
Job Offer
Salary of £26,200+; reputable business within the automotive sector; full training provided; excellent progression and development opportunities; growing business with lots of exciting plans for the year ahead; central location in Leeds, easily accessible from surrounding Bradford areas; free parking; excellent benefits; no shift patterns or weekends; excellent facilities and offices; great team and culture; immediate interview and start.
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