Assistant Manager

Key Responsibilities

• Coach the front‑of‑house team to deliver excellent consistent service at all times, ensuring trained appropriately and proactively maintaining gym floor standards.
• Lead and support the rest of the team in handling customer queries effectively through up‑to‑date product knowledge within the club (Classes, Equipment, Facilities).
• Lead the host team to own daily club standards—checklists, cleanliness, maintenance follow‑ups, and safety checks.
• Manage completion of regular health and safety tasks, stocktake and operational systems (towel management, locker control, etc.).
• Motivate the team to deliver a top‑level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk‑arounds, clearing up weight set, etc.) and vending machines.
• Coach and guide the team on delivering effective sales tours to hit sales targets based on the Club Manager’s strategy for the club.
• Log, track and escale maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.
• Support when required with chasing debtors.
• This list is not exhaustive; you will be required to complete extra tasks within your skillset to support business needs.

Skills, Knowledge and Experience

• Experience supervising or leading a team in a hospitality setting.
• Background in commercial economics, sports education, hospitality or similar relevance.
• Demonstrable experience of delivering excellent customer service.
• Excellent communication and organisational skills.
• Keen eye for attention to detail.
• Ability to work as a team and use initiative to problem‑solve.
• Stress resilience, ability to handle different situations at once, prioritising skills.

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