Reception Shift Supervisor (4 on 4 off)
£28,000 – 30,000 + £5,000 bonus + company benefits, training, progression and free hotel stays
Ascot
Are you a Reception or Front of House Supervisor with luxury hospitality experience using Opera systems looking to join a world‑class 5‑star hotel, take ownership of delivering exceptional guest experiences, and boost your earnings with a £5,000+ annual bonus? This well‑established luxury hotel brand owns numerous hotels across recognisable cities including London, Rome and Los Angeles, and prides itself on ongoing staff development.
In this role, you will supervise the Reception and Front of House team on shift within a 5‑star luxury hotel, ensuring exceptional guest service and smooth daily operations. You will lead and support Guest Service Coordinators, oversee arrivals and departures, handle guest queries and complaints, and maintain consistent service standards. You will use Opera systems to manage reservations, billing and room movements, and work closely with other departments to deliver a seamless guest experience while supporting training and development within the team.
The Role
- Supervise Reception and Front of House team on shift within a 5‑star luxury hotel
- Use Opera systems to manage reservations, billing and room movements
- Handle guest queries, complaints and service recovery
- Work 4 on 4 off 12‑hour shifts (8:00 AM – 8:00 PM)
The Person
- Experience as a Reception or Front of House Supervisor within luxury hospitality
- Proficient with Opera PMS for reservations, billing and room management
- Commutable to Ascot
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position; the offered remuneration will depend on experience, qualifications and skill set.
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