Operations Support Team Leader -12 Month FTC

Operations Support Team Leader -12 Month FTC

• Full-time
• Employment Type: Fixed-Term Contract
• Salary: Up to £38,600
• Compensation: up to GBP 38,367 – yearly

Our team is diverse and we believe in equal opportunities for all employees to grow, develop, and progress in their careers.

Responsibilities

• Lead, coach, and develop a team of 30+ members
• Support the Operations Manager in day-to-day operations
• Monitor service delivery and ensure operational targets are met
• Manage team rotas and staffing to cover operational hours (6am–6pm)
• Handle escalations and ensure issues are resolved effectively
• Drive performance through regular 1:1s, feedback, and reviews
• Manage employee relations with HR support (absence, conduct, performance)
• Support onboarding, training, and ongoing development of team members

Qualifications

• Proven experience managing teams of 15+ employees
• Background in operations, customer service, or reception environments
• Strong knowledge of HR processes (performance management, conduct, absence)
• Ability to work flexibly across shifts between 6:00am – 6:00pm
• Confident leader with strong communication and coaching skills
• Highly organised with the ability to manage competing priorities
• Comfortable working in a fast‑paced, high‑volume environment
• Experience supporting large teams (15+ people)
• Previous shift leadership or duty management experience
• Experience with workforce planning or rota systems

Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24‑hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform offering savings on high street retailers, hotels, cinemas, and more.
• Our Training Academy provides excellent training and development opportunities for our people.

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