credit_card Salary Competitive salary dependent on experience
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Salary Competitive salary dependent on experience
Contractual hours 45
Basis Full Time
Region Sussex
Job category/type Parts
Date posted 05/03/2026
Job reference HG013602V0
We have an exciting opportunity for a Parts Advisor to join our friendly and hardworking team at Horsham Ford. This role will offer variation whilst also giving you the opportunity to provide exceptional customer experience within a sales environment.
The Opportunity
As a Parts Advisor you will:
- Be key in delivering our customer satisfaction, volume and profitability objectives, both individually and as part of a team.
- Ensure that walk-in and telephone enquiries are promptly dealt with.
- Own and deliver your individual sales objectives consistently across each month.
- Engage in the administrative areas of the parts department, as well as assisting and supporting stock control policies and deliveries.
- Deliver an exceptional experience to internal, trade and retail customers.
Rewards
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to Company Vehicle Scheme if appropriate for role.
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 25 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
Hendy Induction – please be advised that any new starters joining the business from the 1st June will in their first week be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.
About You
- Effective communication (verbal and written)
- Organisational skills in order to professionally interact with customers face to face and over the phone;
- Commitment to delivering customer service excellence;
- A good standard of numerical reasoning;
- Previous experience in a target driven role would be advantageous but not essential;
- Core skills in computing (essential), including web systems, email and use of excel;
- Experience with CDK/Keyloop (advantageous but not essential); and
- A full UK driving licence (advantageous but not essential).
The Company
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
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