As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, fixed-term contract (6 months, until January 2027). Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions.
Shift patterns and rota flexibility can be discussed at the application stage.
About the role
As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. We operate a 24/7 service, on a rolling 4‑week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non‑clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.
A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.
Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. Your rota may include a variety of the following hours:
- Monday – Friday 18:15/18:30 – 23:00 (Evenings)
- Monday – Friday 23:00 – 08:00 (Overnights)
- Saturday – Monday 08:00 – 08:00 (Encompassing AM/PM/Evening or Overnight Shifts)
Your key duties
Driving
- Drive clinicians to the patient’s home in a safe and legal manner – adhering to current driving regulations
- Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped
- Accurately record all medications and consumables used while on shift
Base
- Be the first point of contact for the patient or carer/relative in our designated Treatment Centres
- Support clinicians while you are on shift
- Communicate with patients both in person and via telephone (comfort & welfare checks)
- Ensure the Treatment Centre is kept clean and tidy
Medication and Stock Management
- Use a variety of computer systems to accurately maintain stock levels of medication and consumables
- Replenish car stock at the end of your shift
- Understand stock rotation and expiry dates on weekly delivery of medications and consumables
Full training will be provided.
About You
As someone who is well organized, hardworking and personable, you will be joining an established team of close‑knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
- Confidently interact with patients, relatives and carers
- Demonstrate compassion and respect
- Possess excellent attention to detail
- Have strong administration skills
- Be personable, engaging and reassuring
- Work confidently under pressure and act professionally in emergency or sometimes stressful situations
Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience. All successful candidates will be required to undertake and pass a driver’s medical in line with role requirements.
What we offer
- A competitive rate of pay with evening and weekend enhancements of up to £17.15/hr (dependent on shift times)
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
- Company Pension Scheme
- Simply Health cash plan membership
- Life Assurance
- Free staff parking
Apply
If you would like to make a difference and think this is the role for you, we would love to hear from you.
Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team at Recruitment-team@healthhero.com.
Closing Date: Friday 12th June 2026 (5pm)Working base: Swindon (Moredon Medical Centre)
Additional Information
- Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment
- We reserve the right to close this job in the event we receive a sufficient number of applications
- Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at Recruitment-team@healthhero.com.
Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
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