Funeral Plan Arranger – Edinburgh and Tranent
Company: JR UK | Client / Employer: Co-op | Location: Edinburgh and Tranent region
Posted: 21.05.2026 | Closing date: 22-05-2026 | Job reference: 5f7f00b216584e9701da9c7a3684c810
Salary: £26,266 per annum (£13.47 per hour) plus benefits.
This role requires a full UK driver’s licence and access to a vehicle. Applicants should consider the physical nature of the work involving direct contact with the deceased.
What you’ll do
- Provide clients with expert guidance on funeral plans and help them understand their options.
- Manage your own diary, making and receiving calls with clients or arranging face‑to‑face visits.
- Keep accurate records in line with policies and regulations.
- Work closely with branch teams, providing guidance on funeral plan enquiries and supporting admin work when required.
This role would suit people who have
- A full UK driving licence and access to a vehicle.
- Experience in sales, customer service, financial services, or other client‑facing roles (advantageous but not required).
- Excellent communication skills and the ability to build meaningful relationships.
- A keen eye for detail and accuracy.
- Excellent admin and organisational skills, ability to work independently and manage diary.
- High levels of empathy, discretion, and care; strong listening skills; ability to follow client needs during a vulnerable time.
- A passion for delivering great service and achieving good outcomes for clients.
Why Co-op?
- 30% off Co‑op branded products, 10% off other brands in food stores, discounts on other products/services.
- 23 days holidays (pro rata, rising with service).
- Pension with up to 10% employer contributions.
- Access to Employee Assistance Programme, confidential support any time.
- Access to virtual GP and free eye tests.
- Career development opportunities including apprenticeships.
- Friendly, supportive team; opportunity to make a difference in community.
- Access to Wagestream money management app.
Building an inclusive work environment
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong. We are part of the Disability Confident scheme and offer interviews to disabled candidates who meet minimum criteria.
Applicants will undergo pre‑employment screening checks, including DBS, adverse media checks, background checks, and occupational health questionnaire.
All offers are conditional upon completion of screening checks.
Job reference: 5f7f00b216584e9701da9c7a3684c810
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