Administrative Assistant

Administrative Assistant – Mindplace

Location: Mindplace Dartford, Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH

Employment: Permanent, full time, 40 hours – Monday to Friday 8am‑10pm, Saturday 9am‑5pm

Salary: £26,800 per annum plus benefits.

Responsibilities

• Greeting and welcoming customers, supporting the customer journey throughout the centre.
• Answer, screen and forward incoming customer queries via phone and manage local mailbox and emails.
• Maintain a well‑presented reception and waiting areas.
• Ensure customer reports are dispatched from centres within the desired time frame, including management of abnormal results.
• Verify and manage correct paperwork for customers – appointment packs, clinical file preparation and consent forms.
• Perform effective results management – receiving, scanning, uploading and following up with suppliers to meet agreed SLAs.
• Update customer details, appointments and reschedule in EXACT/BOSS/Meddbase; process payments, invoices, added charges and credit notes on departure.
• Organise documents to achieve quick turnaround, prioritising by date order.
• Assist in booking mammograms and MSK referrals delivered at the centre.
• Post‑collect, open, date‑stamp, distribute incoming post, and post outgoing post.
• Generate letters as required by the business.
• Monitor stock and reorder goods when required.
• Process invoices and delivery notes following Bupa policy.
• Contribute to maintaining well‑presented facilities through proactive escalation when necessary.

Key Skills & Qualifications

• Excellent written and verbal communication.
• Ability to deliver outstanding customer service.
• Administrative and reception experience.
• Organised, reliable and proactive attitude.
• Computer literate.
• Knowledge of medical terminology (desirable).

Personal Characteristics

• Flexible with working hours, days and shift patterns.
• Adaptable to a changing environment.
• Resilient and driven to provide world‑class service in challenging situations.
• Well‑developed communication skills.
• Effective time management.
• Ability to work autonomously in a busy environment.
• Understanding of the business environment.
• Ability to work well within a multi‑disciplinary team.

Benefits

• 25 days holiday, increasing with length of service and option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Long Service rewards – e‑cards, extra holidays and money at milestones.
• Interest‑free annual travel loan for public transport tickets.
• Wagestream – early access to up to 40 % of earned wages.
• Competitive pension plans and parental leave options; unique products such as the Menopause plan.
• My Bupa Extras – discounts and wellbeing tools.

Equal Employment Opportunity

Bupa is a Level 2 Disability Confident Employer and offers reasonable adjustments to applicants. Bupa encourages applications from diverse backgrounds.

#J-18808-Ljbffr…