Access Control and Car Parking Support Officer
NHS AfC: Band 3
Job ref 409-7971563. Permanent, full time – 37.5 hours per week (Monday to Friday). Site: Southport District General Hospital, Town Southport.
Salary £25,760 – £27,476 per annum. Closing 06/07/2026. Interview date 21/07/2026.
Job overview An exciting opportunity has arisen for an Access Control and Car Parking Support Officer to join our Estates and Facilities team. Working as part of the Access Control and Car Parking team, the post holder will support the provision of a comprehensive administrative service for the Estates and Facilities Directorate and manage the Trust’s access control systems and the production and issue of access cards.
Main duties of the job
- The post holder will operate the computerised access control systems, updating the systems to allow appropriate staff and contractor access in line with Trust policy and processes.
- The post holder will be responsible for taking of staff photographs and the production of new staff ID and access cards.
- The post holder will be the first point of contact for the Trust on access control and ID and as such will be responsible for contacting the appropriate staff in the event of an emergency or system failure.
- The post holder should therefore have a good customer service skills and a customer‑focused attitude.
- The post holder will also carry out admin tasks in relation to car parking which include, but are not limited to, reporting technical issues.
Key duties
- Maintain computerised and paper records and systems as appropriate, using a number of different software programmes to input data, maintain and monitor the quality of data being submitted.
- Operate access control, car parking and other relevant Trust systems.
- Recognise and flag up any discrepancies and inconsistencies with the data.
- Set up and maintain spreadsheets, providing records and managing the quality of record keeping, and confidential records.
- Provide reports, data and accounts information for facilities management on an agreed time schedule.
- Assist in the production of information that promotes the services and quality aspects of all services.
- Act as a central contact for managers within facilities management and customers/clients as the need arises.
- Provide administrative service and support for the facilities management team.
- Identify and suggest improvements in the productivity and quality of procedures and practices to improve service.
- Assist with the dissemination of information to staff, e.g., work instructions and team briefs.
- Assist in the production of training materials required to deliver training to Trust staff or external bodies.
- Ensure compliance with facilities management quality standards, quality initiatives and operational policies as appropriate.
- Ensure that local work instructions are adhered to when carrying out tasks and that equipment is used within operating instructions to ensure compliance with safe working practices.
- Manage office supplies, maintaining stocks of stationery materials and consumables, ensuring the best use of the budget.
- Ensure economical use of the Trust’s resources.
- Liaise with Service Manager, team leaders and customers/clients to maintain effective stock levels and eliminate overuse and waste.
- Compile and maintain accurate production statistics and invoice details for Finance to charge customers and clients for services provided and required for audit purposes.
- Deal with customer/clients’ queries and complaints regarding invoices, deliveries, etc.
- Place orders with external suppliers, complying with all Trust procedures.
- Resolve problems with deliveries as appropriate.
- Reconcile deliveries with orders prior to payment.
- Assist in maintaining managers’ work schedules and, as required, organise meetings for service managers.
Person specification
Qualifications
- Educated to GCSE grade C or equivalent including English and Maths
- Evidence of continuous professional development
Knowledge & Experience
- Experience of working in a customer services environment
- Fluency with Microsoft office applications and other IT systems
- Experience of working in a facilities‑related role
- Understanding of access control systems and processes
- Understanding of car parking systems and processes
- Experience of face‑to‑face customer liaison
- Experience of working within a health service environment
Skills
- Excellent organisational skills
- Ability to communicate professionally at all levels
- Ability to organise own workload effectively and prioritise
- Ability to initiate and manage projects from conception to completion within tight deadlines
- Ability to liaise and interact with patients, visitors and managers at all levels
- Ability to work under pressure and react rapidly to changing requirements
- Positive attitude to change, innovative approach to problem solving
- Good communication, motivational, presentation and interpersonal skills
Other
- Demonstrates a professional attitude with a focus on customer service
- Ability to show understanding, empathy and appreciation
- Comply with Trust policies and procedures at all times
- Willingness to undergo further training for the post
- Understanding of confidentiality and data protection
- Experience of dealing with matters of a highly sensitive nature competently and awarely
- Ability to work flexibly and undertake duties required
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective, and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.
Benefits
- Generous pension scheme
- Unsocial hours payments (where applicable)
- 27 days annual leave on commencement (pro rata)
- Access to a range of NHS discounts
- Staff health and wellbeing programme
- Staff recognition, including Employee of the month
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