About the Role
In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty and we are committed to our mission and values. You will develop transferable skills and gain experience in the divorce and separation process.
You will be required to work from our Richmond office, Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).
Key Responsibilities
- Provide outstanding customer service to our customers to support the progress of their separation in a timely manner.
- Help customers with queries (via phone and email), answering them in a timely and efficient manner, delivering beyond our customers’ expectations and performing to the highest professional standards.
- Manage customer data accurately and efficiently on our various tech platforms.
- Cover incoming/outgoing post and email correspondence from court and other administrative duties.
- Support the divorce specialist teams with their cases as required.
- Liaise with the court to track cases when required.
- Spot opportunities to use AI and other tools to make processes simpler and more efficient – and give it a try.
About You
- A can-do attitude – you’re proactive, spot what needs doing, take initiative and learn as you go.
- Customer obsession – you think about the customer first in every decision you make.
- Resilience and adaptability – you’re comfortable with change and ambiguity, and enjoy fast-paced work.
- Curiosity about AI and technology – you’re open to using AI tools to work smarter and look for ways to remove friction from everyday tasks.
- High emotional intelligence – you can support customers through emotional and stressful situations with warmth and professionalism.
- Strong communication skills – you adapt your style to suit the person you’re speaking with and can answer queries clearly and with confidence.
- Ability to work autonomously and take accountability for your workload. You can plan and manage your own workload efficiently.
- Strong organisational skills and ability to check details to ensure accuracy and efficiency.
- Proactivity and flexibility – our team members work efficiently and support each other.
Desirable
- A degree in a legal discipline.
- Previous work experience in family law, particularly in divorce and financial remedy proceedings in England & Wales.
Compensation, Perks & Benefits
- Salary of £28,000 per annum.
- Private healthcare insurance.
- Group life assurance.
- Employee assistance programme.
- Pension scheme (after three months of employment).
- 28 days holiday plus bank holidays per annum.
- Cycle to work scheme.
We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
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