Customer Delivery Driver – Sheerness Superstore

Availability Window

Sun: 08:00 – 18:00 Tue: 19:00 – 23:00 Fri: 08:00 – 18:00

Remuneration and Working Hours

Hourly rate starts from £14.18, increasing to £15.45 for stores inside the M25. Additional payments may apply based on location.

We offer a minimum of 16 guaranteed hours per week. If you prefer fewer hours, you may work a minimum of 12 hours per week.

Shifts are scheduled within the availability window with a 3‑week notice.

Responsibilities

• Ensure the van and trays are clean and kept tidy/organised.
• Leave the back yard clean, tidy and clear of rubbish, and pick up litter as I see it.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking the van for roadworthiness.
• Talk to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were my own.
• Explain to the customer that they will not be charged any more for their substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving at their property if early.
• Call the store/centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you.”
• Act quickly to respond to the changing needs of our customers and embrace change within my store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Share ideas with my Manager and other colleagues on how we can improve our store for customers.

Qualifications

• A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
• Must be at least 18 years old.

We are an equal opportunity employer and welcome applications from all backgrounds.

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