Sales Assistant and Party Host
Application Deadline: 14 June 2026
Department: Retail
Employment Type: Permanent – Part Time
Location: Bromley
Reporting To: Store Manager and Trainee Manager
Compensation: £14.80 / hour
Description
Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
We are proud to commit to the Living Wage Foundation’s statement ‘a hard day’s work deserves a fair day’s pay’ and are accredited Living Wage employer in the UK. We fight cruel practices like animal testing, promote regeneration and show that it’s what’s inside that counts – whether that’s an ingredient in a product or the minerals in a smartphone.
The role Seasonal sales assistants work at the forefront of our business and provide 5‑star customer service. We need you to be passionate, motivated and enthusiastic about showcasing our beautiful products and to be an excellent team player ready to receive feedback for coaching. You’ll ask insightful questions to uncover the right products for each customer, showcase them through engaging product demonstrations, support buying decisions, give shop tours, create bespoke routines and provide pampering sit‑down consultations with decadent hand and arm massages as part of daily work. With in‑depth training on our products and ingredients you will be a Lush Ambassador representing our ethics and values to customers and play a crucial part in creating the ultimate experience on the high street.
Key Information Hours available: 15 hours per week (potential for overtime)
Application Deadline: Sunday 14th June 2026
Interviews: w/c Monday 15th June 2026
Start Date: From w/c 20th October 2025
Please make sure you have read through the dates above and will be available, as changes to interview dates cannot be made.
Key Responsibilities
- Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
- You will be a Lush Ambassador, championing our ethics and values during consultations
- Operating our till systems – you will be cash-handling trained
- Stocking products on the shop floor, ensuring our products are clean and inviting to customers
- Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.
- Providing sit-down consultations and bespoke routines to fulfill the customers’ needs, including hand and arm massages
- Hosting our 5* parties & events and leaving a positive lasting impression for our guests.
- Being adaptable and solutions-focused, as no two days in retail are the same!
Skills, Knowledge and Expertise
Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs
Teamwork: Capable of collaborating with team members to achieve store goals and maintaining a positive and supportive work environment.
Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.
Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.
Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.
Organisation: Aptitude for maintaining an organised store environment, managing inventory, and creating visually appealing product displays.
Nice to have, but training will be provided: Ethical and Sustainable Mindset: Understanding and alignment with Lush’s commitment to ethical sourcing, sustainability, and cruelty-free practices.
Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers.
Benefits
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Pension scheme
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
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