Role Overview
Do you love helping people and have a soft spot for animals? Join a growing pet insurance business where your work genuinely makes a difference to pets and their owners. We’re looking for a friendly, proactive Sales Advisor to support our customers by upselling and cross selling our full range of pet insurance products and services.
This is a great opportunity for someone who enjoys building relationships, understanding customer needs and delivering exceptional service, all while working in a supportive, collaborative team.
What you will be Doing
- Upsell and cross sell products and services to existing customers through inbound and outbound telephone calls
- Use company systems and tools to meet sales targets within established timeframes
- Identify sales opportunities from existing client quotes within 4–6 week campaigns
- Qualify prospects by asking targeted questions and guiding them through the sales process from enquiry to policy confirmation
- Provide management with insights on potential areas for growth across product, service and education sales
- Triage queries, determine next steps and direct enquiries to appropriate internal teams when required
- Confidently explain product features, benefits, inclusions, exclusions, pricing and related insurance options
- Convert warm leads and incomplete applications into completed sales
- Ensure all interactions, updates and policy details are accurately recorded in CRM systems
- Assist the customer service team with necessary policy administration as needed
Skills and Requirements
- Sales-driven mindset with proven ability to identify opportunities and convert leads into customers.
- Demonstrated ability to identify customer needs and apply effective sales techniques to close opportunities
- Excellent oral and written communication skills for engaging with customers and internal teams
- Proficiency in using computer systems and software to record sales activity accurately
- Strong interpersonal and teamwork skills
- Ability to learn new information quickly
- High levels of resilience and determination
- Strong objection handling skills and the ability to guide customers toward positive outcomes
Benefits and Opportunities
- Opportunities for professional development and FCA‑aligned training to develop your career in insurance
- Life insurance
- Company discount
- Bupa Cash Plan to provide reimbursement across dental, eye and medical expenses
- 25 days annual leave, increasing with tenure
- 5% pension match and salary sacrifice available
- Enhanced paid sick leave
- Free, on-site parking
If you are passionate about customer care and want to build a career in the pet insurance industry, we would be delighted to hear from you. Apply today and help us make a difference to pets and the people who love them.
We welcome applications from individuals of all backgrounds, experiences and identities, and we are committed to creating an inclusive and supportive workplace for everyone.
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