Sales Representative – UK

Responsibilities

• Manage quotations, negotiations, contract follow‑up, order processing and payment collection.
• Resolve customer complaints and quality issues by coordinating with internal product teams to maintain customer trust.
• Build and sustain relationships with key decision‑makers, including Lab Managers and PIs.
• Oversee key and strategic accounts, and formulate dedicated retention and revenue growth plans.
• Monitor competitors’ pricing, promotions, new product launches and channel strategies, and propose corresponding solutions.
• Relay customer feedback and product improvement suggestions to headquarters and R&D teams to facilitate local adaptation.
• Proficiently use CRM and other systems to update customer profiles, follow‑up records, sales pipeline and sales forecasts.
• Collaborate with the Marketing team on exhibitions (e.g. UK Biobank, ESHRE), academic conferences, online promotion and sample distribution.
• Coordinate with logistics and supply chain teams for order delivery, inventory management and customs clearance.

Qualifications

• PhD degree, major in biology‑related disciplines.
• Proficient in English, excellent communication skills, and logical thinking.
• Strong execution, a team player with a strong sense of responsibility and dedication.

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