Sales Support

To help customers through the sales process & develop new sales opportunities. Their duties include answering customer queries, delivering after-sales information and updating customer records.

Core Duties & Responsibilities:

• Order entry
• Developing new sales opportunities using outbound cold emails, cold calls & lead follow-ups
• Communicating with customers to understand their needs and requirements and identify sales opportunities
• Creating quotations and following up on quotations
• Keeping up to date with product and service information and competitor offers Upselling products and services
• Tracking orders and investigating delivery delays/missed deliveries for customers waiting on products
• Answering questions from existing customers with missing products or quality issues
• Processing customer sales, credits and returns/replacements
• Performing data entry duties with regards to sales figures, metrics and other key data
• Updating customer records with new contact details and notes on support interactions
• Referring complex cases to Client Director
• Making follow-up contact to inform customers of new or improved products

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