Community Referral Advisor – Avon Fire and Rescue Service

Community Referral Advisor – Avon Fire and Rescue Service

Summary of role

You will be responsible for managing, co‑ordinating, and making community referrals to external agencies to support vulnerable members of the community within their home, and providing additional support, sign‑posting and guidance as necessary. You will also carry out high priority Home Fire Safety Visits (HFSVs) as and when necessary.

Some of the things you’ll be doing

• Create, manage and maintain an Onward Referral Directory to enable opportunities for on‑going support to vulnerable communities.
• Maintain, and identify new, relevant pathways to enable clear referrals to be made, liaising with those agencies on a regular basis.
• Conduct and monitor onward referrals to relevant external agencies.
• Reactively conduct Home Fire Safety Visits (usually high priority and at short notice) to vulnerable members of our community.
• Develop an understanding of the diverse needs of vulnerable communities.
• Work in partnership with the Safeguarding Triage Team and the Community Partnership Advisor to ensure that the best support is provided to the community.
• Accurately prepare reports including statistics, as and when necessary, including evaluating the external partner referral mechanisms.
• Recognise and make appropriate referrals to raise Safeguarding concerns when necessary.
• Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.

What we will need from you

• A sound knowledge and understanding of the variety of issues that may affect vulnerable people.
• Willingness and ability to learn home fire safety requirements and related issues rapidly on appointment.
• Experience of working with vulnerable communities.
• Experience of establishing and maintaining effective external relationships with individuals and organisations, whilst projecting an appropriate corporate image.
• Experience of effectively communicating with members of the public, especially those from vulnerable groups.
• Experience of collating and producing statistics and reports.
• Experience of identifying and reporting Safeguarding concerns.
• Able to demonstrate empathy and commitment to support vulnerable people.
• Excellent time management skills, with the ability to organise and prioritise to meet Service objectives, use initiative and work with minimal day to day supervision.
• Proven computer literacy skills including accurate recording of information using MS Word, Excel and Outlook.
• A current driving licence and ability to use AF&RS branded vehicles (manual transmission and/or electric).
• An understanding of what Avon Fire and Rescue does and how we support vulnerable communities.

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