Main area Switchboard Operative Grade NHS AfC: Band 2 Contract Permanent Hours
- Part time
- Flexible working
13 hours per week (Hours are averaged over a 3 week roster period. 14hrs. 15hrs and 10hrs evenings and weekends.) Job ref 376-CP-0670-A
Employer Rotherham Doncaster and South Humber NHS Foundation Trust Employer type NHS Site Tickhill Road Site Town Doncaster Salary £26,299.62 per annum, pro rata Salary period Yearly Closing 12/06/2026 23:59
Switchboard and CCTV Operative
NHS AfC: Band 2
Job overview
This post offers an excellent opportunity for an enthusiastic and motivated individual to be part a small team who are often the first point of contact for our services. Our Switchboard/Reception desk provides a 24 hour, 7 days a week service giving information and directing people in a helpful and courteous manner to the correct person, department or facility.
Your main duties will be to undertake switchboard operator duties, face to face contact with members of the public visiting the hospital and to monitor site security cameras. You will be responding to a wide range of callers sometimes in crisis or emergency situations and monitoring the sites fire alarms, responding to intruder alarms and liaising with on call teams, security companies and the police, depending on the nature of the call or incident.
You should be a team player with basic computer skills, GCSEs in Maths and English (or equivalent) as well as previous experience of switchboard, and reception duties and the ability to work in a busy environment.
The post is offered as a 13 hour post to be worked on evenings and weekends, however the successful candidate will be required to cover other shifts as and when necessary and this may require working during standard office hours 08:00 – 17:00 Monday to Friday. Shifts may need to be covered at very short notice so a flexible approach is required. Training will be provided.
For further information please contact Julia Harris on 03000 213000
Main duties of the job
The main Switchboard/Reception desk at Tickhill Road Hospital is the first point of contact for Rotherham Doncaster and South Humber NHS Foundation Trust, providing a 24 hour, 7 days a week service giving information and directing people in a polite, helpful, and courteous manner to the correct person, department or facility.
The main function of the role is to undertake switchboard operator duties, face to face contact with members of the public visiting the hospital from the main reception desk and to monitor site security cameras.
The successful candidate will be working as part of a small team responding to a wide range of callers sometimes in crisis or emergency situations and monitoring the sites CCTV cameras, fire alarms, responding to intruder alarms and liaising with on call teams, security companies and the police, depending on the nature of the call or incident.
The post is offered as a 13 hour post which is hours worked on evenings and weekends, however the successful candidate will be required to cover other shifts as and when necessary and this may require working during standard office hours 08:00 – 17:00 Monday to Friday. Shifts may need to be covered at very short notice so a flexible approach is required. Training will be given to ensure a highly effective and quality driven service is provided at all times.
For further information about this post telephone Julia Harris on 03000 213000
Working for our organisation
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
The main terms and conditions of service can be found here:
Detailed job description and main responsibilities
Please view the attached job description and person specification to view the full details about the role
We reserve the right to close the vacancy early if there are a high amount of applications
Person specification
Qualifications
- CCTV formal training
- Basic computer skills
Experience
- Previous work on telephone switchboard
- Working Knowledge of MiVoice Switchboard software
Knowledge
- Basic Health and Safety
- Understanding of the Data Protection Act and its underlying principals
- Dealing with aggression
Skills
- Ability to understand and adhere to standards and procedures
- Ability to work as a team member
- Good Oral and Written Communication Skills.
- Clearly defined verbal expression
- Possess excellent interpersonal skills
- Desire to further training and career development
Additional Requirements
- Effective in a busy and occasionally stressful environment
- Able to cover for additional shifts sometimes at a short notice.
**Eligibility for sponsorship – please read before submitting your application**
We welcome applications from individuals who may require sponsorship(if eligible) under the skilled worker or health & care visa route. Please note, not all vacancies or applications are eligible for sponsorship.
*****Before applying, you can make a self-assessment of potential eligibility for sponsorship here: https://www.gov.uk/skilled-worker-visa
**Please note, there have been some changes made to Home Office guidance including changes to salary thresholds for sponsorship applications and eligibility for dependent visas from 9 April 2025 and from 22 July 2025**
Employer certification / accreditation badges
Application numbers
We reserve the right to close this vacancy early should we receive a high number of applications.
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