Returns & Stock Control Operative

Returns & Stock Control Operative

Ensure all Store and Supplier Returns are processed end‑to‑end in accordance with company procedures. Investigate warehouse adjustments, conduct stock checks, and maintain accuracy and stock availability throughout the DC.

Key Duties & Responsibilities

• Unload, break down and locate all inbound Retail Returns from both internal and external sources.
• Meet all KPIs set within the department.
• Process all Retail and Internet Return types across the group.
• Report potential quality or product issues to the Management team for review.
• Complete returns documentation and liaise with suppliers via email and phone.
• Maintain daily logs of all return consignments pending dispatch.
• Sort, grade and up‑cycle selected types of stock.
• Assist with the development of colleagues and personal development.
• Liaise with all operational functions within the DC to ensure stocks and returns are processed and stored in their respective locations.
• Analyse adjustments and report findings.
• Investigate stock movements within the department to ensure locations have the correct stock and quantities.
• Complete any other ad‑hoc tasks as directed by the line Manager in line with current levels of responsibility.

Skills, Knowledge & Experience

• Good written and verbal communication skills.
• Shogun/WMS skills preferred but not essential.
• Computer literate with knowledge of Microsoft Office applications.
• High level of literacy and numeracy to produce accurate documentation and maintain records.
• Ability to prioritise work.
• Team‑working skills.
• Self‑motivated with initiative.
• Capability to communicate and operate with staff at all levels.

Benefits include staff discount on JD Group and other brands within the organisation, and personal development opportunities to learn and grow at work.

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