Head Veterinary Receptionist
We’re on the lookout for an internal colleague to step into the role of a Head Veterinary Receptionist at our Beechwood Veterinary Hospital.
Role Details
Location: To be based at our Doncaster Hospital – 51 Bawtry Road, Doncaster, DN4 7AA
Contract: Permanent, Full-time
Hours: 40 hours per week
Shift Pattern: Monday – Friday, with a share in the Weekend rota
Discover Our Practice
Get a glimpse of what makes us special: Beechwood Veterinary Hospital, Doncaster | CVS Vets
About the Role
Day-to-day responsibilities will include:
- Managing the Receptionist team, including training and providing support and guidance
- Being point of contact for complaints and escalations
- Line management and conducting team 1-2-1’s/check-ins
- Creating and managing the team rota
- Supporting with Recruitment and liaising with the internal recruitment team
Additional day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
Who We’re Looking For
- Previous Receptionist experience is essential
- Leadership skills would be highly desirable
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
Our Offer to You
- Salary will be dependent on experience and skills
- Five weeks’ annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.
We’re committed to building a workforce that reflects the diverse communities we serve.
We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
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