Front Office Receptionist

Job Information

Location: belfast, antrim, United Kingdom

Employer: Hastings Hotels Group Limited

Job reference: 07325dfdbb10f8caab9e18f9faf61bb7

Overview

We are seeking a reliable and enthusiastic person to join the Hotel Reception Team at the exclusive Europa Hotel. Under the leadership of Front Office Manager Lynne Combe, you will develop skills in a welcoming hospitality environment.

Responsibilities

• Meet and greet guests, ensuring a professional and friendly check‑in/check‑out process.
• Be knowledgeable about hotel facilities and local attractions.
• Proactively promote and sell hotel services to guests.
• Handle guest check‑ins and check‑outs, ensuring accurate payment procedures.
• Maintain accurate and efficient accounts, including balancing cash, bank, foreign currency and other transactions at shift end.
• Answer telephone calls from guests and external callers.
• Assist guests with any reasonable request for hotel services.
• Respond to complaints and identify solutions.
• Keep the reception area clean, tidy and well‑maintained according to departmental standards.
• Report technical and maintenance issues promptly.
• Ensure the security and safety of reception and storage areas.
• Comply with all health, safety, hygiene and licensing policies and procedures.
• Collaborate effectively with colleagues to create a harmonious working environment.
• Perform any other duties as required by Management.

Qualifications

• Previous hotel reception experience preferred but not essential; training will be provided.
• Good communication, numeracy and IT skills.
• Excellent customer care and service orientation.
• Smart, well‑groomed appearance.
• Excellent attention to detail, work well under pressure and be a team player.
• Right to work in the United Kingdom and be able to work any shift pattern.
• Educated to GCSE standard or equivalent including English and Maths (desirable).

Benefits

• £24,570 per annum.
• 35 hours per week (excluding breaks).
• 25 days annual leave plus birthday and holidays.
• Free staff meals, credit card tips, employee discounts.
• Career progression and development opportunities.
• Various wellness and recognition schemes (e.g., employee assistance, wellbeing app).

Equal Opportunities

Hastings Hotels is an Equal Opportunities Employer.

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