Bupa Dental Care – Dereham
Practice Manager: Julie Howe
Hours: 26 hours per week
Working Pattern
- Tuesday: 09:30 – 18:30
- Wednesday: 10:15 – 19:15
- Thursday: 10:15 – 19:15
- Saturday: 08:15 – 16:00 (one Saturday per month)
About The Role
Our receptionists play a vital role in creating a positive experience for every patient. From the moment they walk through the door, you’ll help them feel comfortable, supported, and well cared for. This is a varied and rewarding role where no two days are the same, and you’ll be right at the heart of the practice. You’ll be responsible for welcoming patients, managing appointments, handling enquiries (both face‑to‑face and over the phone), and supporting the clinical team to ensure the smooth running of the practice.
Practice Location
Bupa Dental Care Dereham1 Norwich StreetDerehamNorfolkNR19 1BX
The practice is centrally located in Dereham town centre, making it easy to access and close to local amenities.
What’s Around the Practice
- Situated on Norwich Street, one of Dereham’s main roads
- Close to local shops, cafés, supermarkets and the town centre
- Nearby banking facilities, pharmacies and food outlets
- Short walk to Dereham Market Place
How to Get There
- By Car – Easily accessible from the A47.Local public car parks available within walking distance of the practice.On‑street parking options nearby (subject to local restrictions).
- By Public Transport – Regular bus services run through Dereham town centre, stopping close to Norwich Street.Dereham bus station is a short walk away, with routes connecting to Norwich and surrounding areas.
- On Foot – Ideal for candidates living locally, with the practice located in the heart of Dereham.
Why Join Bupa Dental Care?
Work for a well‑established, trusted healthcare brand with a supportive, experienced practice team. Enjoy a patient‑focused role where you make a real difference every day.
What You’ll Be Doing
- Warmly greet patients in person and over the phone, answering queries and ensuring a relaxed, welcoming environment.
- Handle diary and appointment management – bookings, cancellations, rescheduling.
- Explain processes and treatment options, support payment transactions, and help patients understand their options (private vs NHS services).
- Keep patient records accurate and up to date, manage confidential information, and maintain a professional reception area.
- Handle concerns and complaints professionally, aiming for a positive outcome.
- Support clinicians with smooth handovers and the patient journey from reception to treatment; assist with admin and help the Practice Manager keep everything running smoothly.
What We’re Looking For
- Previous experience in a customer‑focused role.
- Strong communication skills, both face‑to‑face and over the phone.
- Confidence using IT systems to manage bookings and records.
- A proactive, flexible approach – ready to help where needed to support the team.
- Professionalism, empathy, and a genuine passion for delivering excellent service.
- Confidence in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.
Benefits Of Working With Us
- Competitive pay – with opportunities to increase through training and development.
- Healthcare & wellbeing support – remote GP, physiotherapy, and mental health services through MyHealthcare, plus an allowance of around £350 to spend on Bupa products. Also access to our Employee Assistance Programme, Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
- Financial & lifestyle benefits – retail discounts, tools for financial wellbeing, reduced rates at gyms and digital fitness providers across the UK, and access to Wagestream.
- Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
- Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
- … and much more.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
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