Company: Smart Pension
Location: London
Job Description:
Smart Pension is seeking a highly driven Business Analyst to lead the transformation of their customer services operating model and enhance the customer experience. This role will focus on integrating automation and AI capabilities to drive efficiency and allow human resources to prioritize high-value customer interactions.
The ideal candidate will have a proven track record in implementing automation in complex operational environments, preferably within financial services. The position offers numerous benefits, including extensive healthcare and a generous holiday allowance.
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Posted: June 6th, 2026