Senior Business Analyst

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. As our Senior Business Analyst, you’ll have a major impact on helping us achieve our goal. You’ll be part of the team that defines and owns the requirements for our e-commerce platform, back-office systems, and mobile apps, enabling Jet2.com and Jet2holidays to stay ahead in the market.

As our Senior Business Analyst, you’ll have access to a wide range of benefits including:

• Hybrid working (we’re in the office 2 days per week)
• Access to a generous discretionary profit share scheme
• Colleague discounts on Jet2.com flights and Jet2holidays packages

What you’ll be doing:

• Own and refine requirements by capturing them as clear, testable user stories and defining acceptance criteria aligned with industry best practices.
• Collaborate closely with delivery teams and business stakeholders to ensure shared understanding of scope and outcomes, using agile ceremonies such as ‘3-amigos’ and ‘Refinement’ sessions.
• Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions.
• Build and maintain subject matter expertise by developing a deep understanding of our products, systems, and business processes, enabling you to provide informed guidance and support to teams.
• Understand and document any areas of risk, dependencies, or compliance impacts.
• Work hand in hand with across different internal departments to understand the needs of the business and document how our systems are used.
• Coach, mentor, and line manage Business Analysts, supporting their professional growth and day‑to‑day development.
• Take an active role in shaping the BA community, contributing to best practices, knowledge sharing, and continuous improvement initiatives.
• Support Lead BAs with complex analysis, providing expertise and insight to tackle challenging business problems and system interactions.

What you’ll have:

• You’ll have extensive experience working as a business analyst, ideally in an agile or scaled environment.
• You’ll have experience working alongside a development team.
• You’ll have familiarity with an array of backlog management tools.
• You’ll be personable, proactive and inquisitive with an analytical mind, strong communication skills, and great stakeholder management skills.
• You’ll have experience in working in a fast‑paced environment, managing competing workloads, and prioritising appropriately.
• You’ll have experience in coaching, mentoring and developing more junior colleagues.

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