Profiles Creative are proud to have partnered with a pioneering and global award‑winning DE&I consultancy. Renowned for their approach to growing inclusive cultures, brands and communities – we are recruiting an Inclusion Director to join their Partnerships team on a hybrid basis!
They partner with some of the world’s leading brands (PepsiCo, Mars & McDonald’s etc) to build a new ROI: return on inclusion. Our client delivers DE&I Strategy and Projects that transforms workplace cultures to unlock the potential for innovation, creativity and better customer experiences. This is a consultancy that truly challenges the status quo and creates change across all sectors.
The Role & Your Experience:
The Inclusion Director is a key figure within the consultancy, leading high‑profile relationships with ambitious businesses across different sectors. Your growing great client relationships is complemented by demonstrable interest in the responsible marketing and/or inclusive marketing space. Working alongside a talented and passionate team and line‑managing a team of consultants, your natural gravitas / commerciality will drive profitability and influence a range of internal and external stakeholders.
It’s likely you have gained valuable Agency experience in Senior Client Services position (e.g., Account Director) and are now ready to step up, in a new environment.
Requirements:
- Anticipates client needs that will both improve the project outcomes and expand relationship with the client
- Is responsible for owning and growing their accounts – responding to financial targets, and aligning the teams in that objective
- Builds, maintains and grows great client relationships, delivering new business and growth opportunities on the accounts
- Develops and leads on new business proposals
- Prioritises client work and relationships within their portfolio to ensure all deadlines are met and resource or timeline challenges are raised early
- Meets regularly with client teams to plan and progress account activity
- Is the senior point of contact for the client, for key discussions, escalation and management of expectation
- Thrives on interrogating the clients challenges to fully understand requirements and possibilities to shape relevant insights
- Leads storytelling and strategic recommendations of work with support of junior team
- Engages the client with the insights and narratives that emerge from discovery
- Builds relationships with and collaborates with external DEI experts to expand the internal knowledge base in the business and broaden the offering
- Coaches other team members and provides them with opportunities to lead research or client presentations as appropriate
- Has hands‑on line management experience and enjoys supporting line reports to achieve aligned goals
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